Limited Warranty

 

All merchandises sold at av-products.com carry a manufacture warranty.

The manufactures of the metal products warrant their products, under normal use, to be free from defects in material and workmanship for a period of ten years from the date of purchase.

 Projection screens sold at professionalav.com will carry manufacture warranties to warrant the projection screen, under normal use, to be free from defects in material and workmanship for one year. Manufactures of the products sold at av-products.com, at their sole discretion, will repair or replace such defective equipment free of charge provided the products are returned prepaid to the manufacturers. Service fee will apply. Thereafter, repairs will be made at established factory prices.

DOA (Defective On Arrival): Must be reported within 7 business days of receipt. A RMA (Return Merchandise Authorization) number will be issued in order to process a replacement. We will replace the DOA (Defective On Arrival) unit with a brand new replacement after the DOA unit is received and/or confirmed defective. Once the product is returned prepaid to us, we will send out a new unit to the customer by ground service (subject to inventory availability). Should a problem be reported after the 7-day grace period, the item must be shipped to us for warranty repair.