Store Policy

Privacy & Security
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This notice applies to all information collected or submitted on the professionalav.com. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information (etc.) We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Easy 30-Day Return Policy
Our Thirty-Day return program means you can return your merchandise to us should you be dissatisfied with your purchase (30 days after you received the merchandise). The returned merchandise must be in re-saleable condition. You will return the item to us with insured freight, with original packaging, documentation, manual and accessories. We will refund you the purchase price, less a low restocking fee and the amount of the original freight, to you*. Restocking fee varies from 15% to 25% depends on brands. Please call us for details.

*For those merchandises listed with very low shipping cost or as free shipping, we will take the actual freight and handling cost from the refund when you return these merchandises.

In the case of a defective product, no restocking charges will apply upon our approval . Please return the defective product to the assigned address with the Return Authorization Number. You will cover the shipping cost to return the merchandise. The defective merchandise will be exchanged for the same make and model, or for a store credit when you return the original product within 30 days. Or we will refund you the purchase price, less the amount of the original freight to you. For all returns, please contact our customer service department at service@professionalav.com.
Easy 15-Day Exchange Policy
So you want to exchange your products for another model - no problem. The professionalav.com. also offers a fifteen-day exchange program for your convenient. You may trade-up to a different product model and pay the difference between the two selling prices on the two products within 15 days of your first purchase (A processing fee of 15% will apply for the merchandise valued $300.00 or more). You must cover freight and insurance for returning the first product and shipping the second product. The returned item must be in re-saleable condition, in original packages. This exchange policy, however, does not apply to some brands’ products, such as Draper and Luxor. A various restocking fee will apply to any exchange for their products. Please call us for details.
Limited Warranty
All merchandises sold at professionalav.com. carry a manufacture warranty. The manufactures of the metal products warrant their products, under normal use, to be free from defects in material and workmanship for a period of ten years from the date of purchase. Projection screens sold at professionalav.com. will carry manufacture warranties to warrant the projection screen, under normal use, to be free from defects in material and workmanship for one year. Manufactures of the products sold at professionalav.com., at their sole discretion, will repair or replace such defective equipment free of charge provided the products are returned prepaid to the manufacturers. Service fee will apply. Thereafter, repairs will be made at established factory prices. DOA (Defective On Arrival): Must be reported within 7 business days of receipt. A RMA (Return Merchandise Authorization) number will be issued in order to process a replacement. We will replace the DOA (Defective On Arrival) unit with a brand new replacement after the DOA unit is received and/or confirmed defective. Once the product is returned prepaid to us, we will send out a new unit to the customer by ground service (subject to inventory availability). Should a problem be reported after the 7-day grace period, the item must be shipped to us for warranty repair.
Shipping Damage
The professionalav.com. endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. professionalav.com. is not liable to any shipping damage other than purchase of shipping damage insurance. All shipping damage claims must be made against the shipping carrier. Resolving the problem of transit damage or loss depends on the cooperation of all parties. It is imperative that you follow these guidelines: 1.) Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation. Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage. File a claim with the carrier. Cooperate and follow up as necessary to secure final settlement. 2.) Even if damages are acknowledged in writing by the driver, you must request an inspection by the carrier and retain the merchandise, carton, and package materials at the address to which shipment was made until the carrier authorizes movement. The carrier must provide you with an inspection report. In case of concealed damage, inspection must be requested within 5 days of receipt of shipment. 3.) Immediately (within 5 days after receipt of the damaged package) advise your dealer of all damages or problems. Delayed report will result in denial of the damage claim. DO NOT RETURN MERCHANDISE TO professionalav.com. File your claim with the carrier, enclosing damage pictures, copies of the bill of lading (signed by the driver) and inspection report as support. Keep all packing materials and boxes with the damaged product. Do not throw anything away. Lack of the packing materials will also result in denial of the damage claim. Although professionalav.com. will provide every assistance possible, we cannot be responsible for the actual filing of claims on the carrier or accept liability for uncollectible freight claims. If an immediate replacement of the damaged product is required by the customer, depends on the availability of the item, professionalav.com. will provide a replacement product at the originally quoted price; and, if you desire, once the claim has been settled, we will accept the return of the freight damaged product for whatever credit we can provide, based upon its salvage value. .