Return Policy

 

Easy 30-Day* Return Policy
Our Thirty-Day* return program means you can return your merchandise to us should you be dissatisfied with your purchase (30 days after you received the merchandise). The returned merchandise must be in re-saleable condition. You will return the item to us with insured freight, with original packaging, documentation, manual and accessories. We will refund you the purchase price, less a low restocking fee and the amount of the original freight, to you**. Restocking fee varies from 15% to 25% depends on brands. Please call us for details. 
*Any shorter-period return policy specified in the product description page will override this 30-day return policy. Please check the product page for details.
**For those merchandises listed with very low shipping cost or as free shipping, we will take the actual freight and handling cost from the refund when you return these merchandises.
In the case of a defective product, no restocking charges will apply upon our approval . Please return the defective product to the assigned address with the Return Authorization Number. You will cover the shipping cost to return the merchandise. The defective merchandise will be exchanged for the same make and model, or for a store credit when you return the original product within 30 days. Or we will refund you the purchase price, less the amount of the original freight to you. For all returns, please contact our customer service department at service@av-products.com.
Easy 15-Day Exchange Policy
So you want to exchange your products for another model - no problem. The av-products.com also offers a fifteen-day exchange program for your convenient. You may trade-up to a different product model and pay the difference between the two selling prices on the two products within 15 days of your first purchase (A processing fee of 15% will apply for the merchandise valued $300.00 or more). You must cover freight and insurance for returning the first product and shipping the second product. The returned item must be in re-saleable condition, in original packages. This exchange policy, however, does not apply to some brands’ products, such as Draper and Luxor. A various restocking fee will apply to any exchange for their products. Please call us for details.